Frequently Asked Questions

About LED Face Masks

What is LED light therapy and how does it work?

LED (Light Emitting Diode) therapy uses different wavelengths of light to penetrate the skin at varying depths. Each color targets specific skin concerns: red light promotes collagen production and reduces fine lines, blue light targets acne-causing bacteria, and other colors address different skincare needs. The light energy is absorbed by skin cells, triggering natural cellular processes that support skin health.

Are LED face masks safe to use?

Yes, LED face masks are generally safe for most people when used as directed. However, they should not be used by individuals who are pregnant, have epilepsy, photosensitivity, or are taking photosensitizing medications. Always avoid direct eye exposure to the LED lights and discontinue use if you experience any irritation.

What are the different LED light colors and what do they do?

• Red Light (630-700nm): Promotes collagen production, reduces fine lines and wrinkles, improves skin texture
• Blue Light (405-470nm): Targets acne-causing bacteria, helps reduce breakouts and inflammation
• Green Light (520-560nm): Helps reduce pigmentation and evens skin tone
• Yellow Light (570-590nm): Reduces redness and supports lymphatic drainage

Usage & Results

How often should I use my LED face mask?

For best results, we recommend using your LED face mask 3-5 times per week for 10-20 minutes per session, depending on your specific device's instructions. Consistency is key to seeing results. Always follow the usage guidelines provided with your specific product.

When will I see results?

Results vary by individual and skin concern. Some users notice improved skin texture and radiance within 2-4 weeks of consistent use. For anti-aging benefits like reduced fine lines and improved firmness, most users see noticeable results after 8-12 weeks of regular use. Remember, LED therapy works gradually by supporting your skin's natural processes.

Can I use LED therapy with my other skincare products?

Yes! LED therapy works well alongside your regular skincare routine. For best results, cleanse your face thoroughly before use. You can apply serums or moisturizers after your LED session to help them absorb better into freshly treated skin.

How long do the results last?

LED therapy provides cumulative benefits with continued use. To maintain results, we recommend incorporating LED sessions into your regular skincare routine even after achieving your initial goals.

Safety & Care

Who should NOT use LED face masks?

LED face masks should not be used by individuals who:

• Are pregnant or nursing
• Have epilepsy or light sensitivity conditions
• Are taking photosensitizing medications
• Have active skin infections or open wounds
• Have had recent facial surgery or injections (consult your provider first)

If you have any medical conditions or concerns, please consult with a healthcare professional before use.

Can I use the LED mask around my eyes?

While LED therapy is safe for the skin, you should avoid direct eye exposure to the LED lights. Most masks are designed with eye protection or cutouts. If your mask doesn't have eye protection, keep your eyes closed during use.

How do I clean and maintain my LED face mask?

After each use, gently wipe the inside surface of your mask with a soft, slightly damp cloth. Do not submerge the device in water unless it's specifically designed to be waterproof. Allow it to air dry completely before storing. Never use harsh chemicals or abrasive cleaners on your device.

How long will my LED face mask last?

LED bulbs are designed to last for thousands of hours of use - typically 50,000+ hours. With regular use (3-5 times per week for 15 minutes), your mask should provide years of effective treatments. The device comes with a manufacturer's warranty covering defects in materials and workmanship.

Ordering & Shipping

Do you ship internationally?

Yes, we ship worldwide! Shipping times vary by location. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

How long does shipping take?

Delivery times vary by location. You'll receive tracking information once your order ships so you can monitor its progress.

What payment methods do you accept?

We accept all major credit and debit cards through Shopify Payments, as well as PayPal for your convenience and security.

Returns & Warranty

What is your return policy?

Due to hygiene reasons, we cannot accept returns on LED masks or facial products that have been opened or used. Unopened products in original packaging may be returned within 30 days of delivery. Please see our Refund Policy for complete details.

What if my device arrives damaged or defective?

If your LED face mask arrives damaged or is defective, please contact us immediately with photos of the damage. We'll arrange a replacement or refund as appropriate. All devices are covered by a manufacturer's warranty against defects in materials and workmanship.

Do you offer a warranty?

Yes, all our LED face masks come with a manufacturer's warranty covering defects in materials and workmanship. The warranty does not cover damage from misuse, accidents, or normal wear and tear. Please retain your proof of purchase for warranty claims.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us through our website. We're here to help you get the most out of your LED face mask and skincare products!