Refund policy

Return and Refund Policy

Return Window
You have 30 days from the date of delivery to report an issue with your order. If your item arrives damaged, defective or incorrect, please contact us within this timeframe.

How to Request a Refund or Replacement
To request a refund or replacement, please contact support@faceoftrendora.com and include your order number and a description of the issue so we can review and resolve the matter quickly.

Damaged, Defective or Incorrect Items
If there is an issue with your order, we may require clear photo or video evidence so we can assess the problem. Once verified, we will arrange an appropriate resolution such as a replacement or refund.

Returns
We do not accept returns without prior approval. Items must not be sent back unless we specifically instruct you to do so after a claim has been reviewed and approved. Claims that do not meet our eligibility requirements may be declined.

Non-Returnable Items
We do not offer refunds or replacements for sale items, gift cards, or issues reported outside of the 30-day window.

EU Cooling-Off Rights
For orders shipped into the European Union, you have the right to cancel your order within 14 days of delivery. To exercise this right, please contact support@faceoftrendora.com.

Refunds
Approved refunds are issued to the original payment method within 10 business days. Processing time may vary depending on your bank or card provider.

Contact
For any refund or order-related questions, please contact support@faceoftrendora.com. We aim to respond within 48 business hours.